Do you deliver to all of New Zealand?

Yes, we deliver to all regions across New Zealand including rural areas. Standard delivery is free for orders over $150 ex GST. Rural deliveries may take 1-2 additional days. We also offer express shipping options at checkout for faster delivery.

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can also track your order by logging into your Comsys NZ account and viewing your order history, or by contacting our customer support team with your order number.

Can I get trade pricing for my business?

Yes, any registered New Zealand business can apply for a trade account to access volume pricing, 30-day credit terms, and priority dispatch. Complete our online business account application form, and we'll set you up within one business day.

What brands do you stock?

We stock thousands of products from leading brands including Dell, HP, Lenovo, Apple, ASUS, Acer, Microsoft, Cisco, Ubiquiti, Brother, Canon, Samsung, Logitech, and many more. All products are brand new, sealed items with full manufacturer warranty.

How do I claim warranty on a faulty product?

Contact our customer support team with your order details and a description of the issue. For items under manufacturer warranty, we'll guide you through the process or handle the claim on your behalf. Most products come with 12-24 month warranty.

Do you have a physical store in Auckland?

While our main warehouse is in Auckland, we operate primarily as an online retailer. This allows us to offer competitive pricing and ship directly to customers across New Zealand. Our customer support team is available by phone, email and live chat.

Can I buy using a purchase order?

Yes, registered business account customers can order using purchase orders with pre-approved credit terms. You can email your PO or use our online ordering system. New business customers should apply for a trade account first.

Shop FAQs | Delivery, Returns & Trade Accounts

Frequently Asked Questions

What payment methods do you accept?

We accept Visa, Mastercard, and bank transfer. Business accounts can use 30-day credit terms.

Do you ship to the Pacific Islands?

Yes! We ship to Fiji, Papua New Guinea, Vanuatu, Solomon Islands, Samoa, Tonga, and other Pacific destinations.

What is your returns policy?

We offer a 30-day returns policy on most products. Items must be in original condition with packaging. See our Returns Policy page for details.

How long does delivery take?

NZ orders: 1-3 business days. Fiji: 5-10 business days. Pacific Islands: 7-14 business days depending on destination.

Do you offer trade/business pricing?

Yes, registered business accounts get access to trade pricing, volume discounts, and 30-day credit terms. Apply via our Business Account portal.

Are all products genuine and authorized?

Yes, all products are sourced from authorized distributors and come with full manufacturer warranty.

Can I get a custom quote for bulk orders?

Absolutely! Use our Quote Request feature or contact our sales team at [email protected].

Do you offer warranty on products?

All products come with manufacturer warranty. Warranty periods vary by product and brand. Check individual product pages for details.

Shop With Confidence at Comsys NZ

At Comsys NZ, we're committed to making your online shopping experience as smooth as possible. Our Auckland warehouse stocks thousands of IT products ready for quick dispatch to anywhere in New Zealand, with most orders processed within 1-3 business days.

We understand that buying technology can sometimes be complicated. That's why our product specialists are available via phone, email or live chat to help you find exactly what you need – whether you're looking for a gaming laptop, business desktop, networking equipment or accessories. Our detailed product descriptions and specifications make it easier to compare options before adding to cart.

As a New Zealand-owned business, we pride ourselves on offering competitive pricing, genuine products with full manufacturer warranty, and exceptional customer support. Whether you're shopping for home, study or business use, you can buy with confidence knowing we offer a 30-day easy returns policy on most items.